IT help desk and support · Toronto & the GTA
You do not need to know what is wrong — just what stopped working. An engineer who already knows your setup picks up, fixes it remotely or comes to you, and keeps it until it works again.
What we look after
Help desk hours Mon–Fri, 8:30am–5:30pm ET. Urgent after hours? Ring the same number and we escalate to the on-call engineer.
They are part of your service agreement, so you can hold us to them.
What happens when you call
You do not need to diagnose anything. Describe what stopped working and we take it from there. These are the five calls our help desk handles most often.
We try the quick fixes with you on the phone first. If it is hardware, we arrange the warranty claim or a loan device, then put the person's files and settings back on whatever they use next.
We find out whether it is one person or the whole office, fix the account or the app, and check nothing else was changed while it was broken.
Give us the name and the role. The account, licences, laptop and access are ready before they walk in, so they sign in and start on day one.
Printers, scanners and the office network are ours too. We fix it, then look at why it keeps happening so you stop ringing about it.
Call straight away. We lock the account if it is needed, check the device, pull the email from every inbox and tell you plainly what was exposed.
If it plugs in, signs in or prints, it is ours. Tell us what stopped working and an engineer will tell you plainly what it will take.
Ask an engineerRemote, onsite and cloud
Most problems are fixed remotely in minutes. The ones that need hands get an engineer in your office. The services you run in the cloud are managed by the same team, so nothing falls between suppliers.
An engineer connects securely to the machine and fixes it while the person keeps working. Nothing is seen on their screen until they start the session themselves.
When hands are needed — a failed computer, new network gear, a boardroom refit — an engineer comes to your office, following your building and health and safety rules.
Email, files, Teams and the applications your staff sign into are managed by the same team, including licences, sharing settings and sign-in security.
Covered by the help desk
Support covers networks, printers, phones, email, collaboration tools and cloud backups, not only the desktop. When something is exposed or broken, the same team handles the fix and the follow-up.
Secure the whole environmentWindows, macOS, iOS and Android, bought, set up and supported.
Including the shared ones nobody wants to own.
Email, Teams, SharePoint and file permissions.
Your practice, ERP and accounting software, and the people who support it.
Switches, firewalls, access points and the ISP relationship.
Accounts, devices and access set up or closed off properly.
How it works
Call, email the help desk, or send it through the contact form. Anything you send becomes a ticket, so nothing gets lost in an inbox.
The same senior engineers look after you every time, so nobody asks you to explain your office from scratch.
Most problems are sorted over a secure remote session while staff keep working. If it needs hands on it, an engineer is on site within two hours.
It stays with us until it works again, and you get told what happened and what we did about it.
Three ways in
However you reach us, it lands in the same queue and is picked up by an engineer who can see your history. You get told what happened, not just that the ticket is closed.
Fastest for anything urgent. A senior engineer answers Monday to Friday, 8:30am to 5:30pm Eastern.
416-479-0505Send it to the help desk and a ticket is logged straight away, with a reference number you can quote. Nothing sits in an inbox.
help@sunitsolutions.caUse the contact form with what stopped working and how urgent it is. It reaches the same queue, with your history attached.
Send a requestClients
Long-standing relationships across manufacturing, professional services, transport and healthcare — many measured in years, not months.
“Sun IT Solutions has given us predictable monthly IT budget costs, eliminating surprises and downtime. They provided us with the right IT solution and a comprehensive business plan to meet all future needs.”
Kevin Stanley
President, Skyreach Window Cleaning Inc.
“They are quick to respond to any issues or questions we have and Lloyd always offers solutions so that the same problems don't arise again. Thank you to Lloyd and his team — we can focus on our business while they take care of our IT needs.”
Mike Mintsopoulos
President, Truck Equipment & Service Co. Ltd
“Following our serious server crash the service they provided our business was the absolute best. A technician was onsite almost immediately and worked non-stop to get us back up and running, with almost no downtime.”
Amelia Folco
President, Jupiter Industries Inc.
“Sun IT Solutions convinced us to switch to a VoIP telephone system. It has been virtually trouble free and our telephone costs dropped by more than 80%. We have no hesitation whatsoever in recommending them.”
Richard Waite
President, Salix Systems Limited
FAQ
Still deciding? Ring 416-479-0505 and you will get an engineer's answer, not a sales script.
Remote support means an engineer fixes the problem over a secure connection while the person keeps working. Onsite support means an engineer comes to your office for things that need hands, such as a failed computer or new network equipment. Cloud support covers the services that live online, like Microsoft 365, email, Teams and your files. Most Toronto businesses need all three, and you get all three from the same team.
Talk to an engineer
Tell us what stopped working and how many people it affects. During help desk hours an engineer picks it up, and new clients get a free assessment of the wider setup so you know what else is at risk.