The system lives in a closet
An ageing PBX on a maintenance contract, administered by one vendor who charges a call-out to add an extension.
Unified communications · Toronto & the GTA
One business number. Every desk, home and mobile.
A cloud phone system that answers, queues and routes calls properly — then follows your people wherever they are working. Greetings, menus and extensions are managed in a browser, and the same team that looks after your IT answers when a call path breaks.
$30 per extension per month, IP phones included, minimum five extensions. Unlimited incoming calls across Canada and the USA.
- $30 per extension, IP phones included
- Unlimited incoming across Canada and the USA
- Keep your existing business numbers
- Installed and supported by the team that runs your IT
In every extension
- Auto attendantYour greeting, menus and hours
- Voicemail to emailMessages land in the inbox
- Call queuesHolding music and fair routing
- Follow meDesk, mobile or home, one number
- Web portalChange call flows yourself
- Call recordsWho called, when, and who answered
No capital purchase. No PBX in the cupboard, no line rentals, no maintenance contract on hardware.
Why businesses move
The phone system nobody can administer.
Most Toronto offices are not running a bad phone system — they are running one designed for a building where everybody sat at the same desk. Here is what that looks like week to week.
A new starter waits three days
Someone has to come on site to program a handset, so the new hire is on a borrowed desk phone until then.
Reception cannot see who is free
Calls are transferred blind, land in voicemail, and nobody can tell whether the person is on a call or at lunch.
Working from home means missing calls
The office number rings a desk that nobody is sitting at, so clients ring mobiles and the record disappears.
No idea what the phone bill is
Line rentals, long distance, maintenance and hardware arrive as four separate invoices nobody reconciles.
Changes take a vendor visit
Holiday messages, a new department, a different ring group — all queued behind someone else's schedule.
What you get
A phone system that behaves like software.
Everything below is included in the per-extension price — not sold as four separate add-ons.
Auto attendant
Recorded greetings, menus and after-hours messages that route callers to the right person instead of a general inbox.
Voicemail to email
Every message arrives as an audio file with a transcript option, so it can be forwarded or dealt with from a phone.
Call queues
Music on hold, announcements and even distribution so nobody is the only person who ever picks up.
Follow me routing
A call rings the desk, then the mobile, then the home line, using rules you set per person or per department.
Softphones and mobile apps
The business number works on a laptop or a personal phone without exposing anyone's private mobile number.
Call transfer and forwarding
Blind and warm transfers, scheduled forwarding and simple one-touch rules for holidays and after hours.
Caller ID and call waiting
See who is calling before answering, including which queue or campaign the call came in on.
Call detail records
Every inbound and outbound call logged, with duration and outcome, exportable for reporting or billing.
Web-based administration
Add a user, change a greeting or redirect a number from a browser, without waiting for a technician.
Unlimited Canada and USA incoming
Inbound calls from across Canada and the United States at no per-minute cost.
Teams and video conferencing
Calls, meetings and screen sharing in the tools your team already opens every morning.
Sites and remote offices
One system and one dial plan across Toronto, a branch office and everyone's kitchen table.
Pricing
$30 an extension. Phones included.
No capital purchase, no maintenance contract on a box in the cupboard, no separate line rentals. Five extensions minimum; move the slider to see your monthly figure.
- IP phone per extension, configured and tested
- Unlimited incoming from Canada and the USA
- Voicemail, voicemail to email and transcripts
- Auto attendant, queues and follow-me routing
- Web portal access for your own admins
- Support from the same help desk as your IT
Estimated monthly cost
$360+ tax
12 extensions × $30 · $4,320 a year, handsets included.
Toll-free numbers, contact-centre seats, additional cabling and site work are quoted before we start.
Book a UC assessmentMigration
Your numbers move over. Nobody stops answering calls.
Phone migrations fail on the details nobody wrote down — the fax line sharing a number, the alarm panel dialling out, the after-hours rule reception keeps in their head. We find those first.
- 01
We check what you have
Existing numbers, handsets, cabling, hunt groups and how calls actually flow today — including the informal rules nobody wrote down.
- 02
We design the call flow
Greetings, menus, queues, hours and who backs up whom. You approve it in plain English before anything is programmed.
- 03
Handsets arrive configured
IP phones are shipped pre-programmed and tested, or your existing compatible handsets are reused to protect the investment.
- 04
Numbers port over out of hours
Your existing business numbers move across with no downtime in business hours, and we test every extension after the cutover.
- 05
Training and a short leash
A walkthrough for reception and admins, then close support for the first weeks while habits settle.
Calls where your team already works
Ringing inside Microsoft Teams, not instead of it.
Most teams already live in Teams or Zoom. Unified communications puts the phone system inside those tools, so a call is just another conversation — and a handset is a choice rather than a requirement.
One number, one voicemail, one call history — whether the call was taken at a desk, in the car or on a laptop in a hotel room.
- Business number in Microsoft Teams, on the laptop and the mobile app
- Desk phones where a handset still makes sense — reception, boardroom, warehouse
- One voicemail box whether the call was answered in Teams or on a phone
- Meetings, screen sharing and chat in the same tenant as your email and files
Clients
What people say when we pick up.
Long-standing relationships across manufacturing, professional services, transport and healthcare — many measured in years, not months.
“Sun IT Solutions has given us predictable monthly IT budget costs, eliminating surprises and downtime. They provided us with the right IT solution and a comprehensive business plan to meet all future needs.”
Kevin Stanley
President, Skyreach Window Cleaning Inc.
“They are quick to respond to any issues or questions we have and Lloyd always offers solutions so that the same problems don't arise again. Thank you to Lloyd and his team — we can focus on our business while they take care of our IT needs.”
Mike Mintsopoulos
President, Truck Equipment & Service Co. Ltd
“Following our serious server crash the service they provided our business was the absolute best. A technician was onsite almost immediately and worked non-stop to get us back up and running, with almost no downtime.”
Amelia Folco
President, Jupiter Industries Inc.
“Sun IT Solutions convinced us to switch to a VoIP telephone system. It has been virtually trouble free and our telephone costs dropped by more than 80%. We have no hesitation whatsoever in recommending them.”
Richard Waite
President, Salix Systems Limited
Unified communications FAQ
What business owners actually ask.
Need the technical detail? Ring 416-479-0505 and ask an engineer, not a salesperson.
It is one system for the ways a business talks to people: phone calls, voicemail, call queues, messaging, video meetings and screen sharing, instead of a separate PBX, a separate conferencing subscription and a separate chat tool. Your staff use the same number and the same contacts whether they are at a desk, at home or on a phone, and administration happens in a browser rather than in a comms room.
Phones are one part of a working office
Talk to an engineerNext step
Show us your current phone bill.
Send us one month of line rentals, long distance and maintenance charges. We will map your call flow, price the same setup at $30 an extension, and tell you honestly whether moving is worth the disruption.
Number porting, handset programming and cutover happen outside business hours, tested extension by extension before the next morning.
Offices in downtown Toronto and Markham · support Monday to Friday, 8:30am to 5:30pm Eastern