You get the same engineers every time
No script readers and no offshore queue. The people who build your environment are the people who support it, so every call starts from what they already know.
Why Sun IT
Why small and mid-sized businesses choose Sun IT Solutions.
Most of our clients came from a provider where every call started from scratch with someone new. We are a Toronto team of senior engineers who look after your computers, systems and security, and stay long enough to know how your business runs.
- Founded in 2009
- Offices in Toronto and Markham
- Senior engineers, no call centre
- No long-term contracts
The difference
Six reasons owners stop looking for another provider.
None of it is clever. It is the basic discipline most businesses never get from an IT supplier: people who know the environment, and answers you can act on.
Built for the way SMBs actually work
Most of our clients run 10 to 100 staff with no IT department. We plan, budget and support at a scale that matches yours, not an enterprise contract with your name on it.
Plain English, including the bad news
You get told what is wrong, what it costs and what we would fix first. If the honest answer is that you do not need to spend anything, that is what we say.
One partner for the whole environment
Computers, Microsoft 365, backups, internet, phones, cameras. One team owns it end to end, so nothing gets lost between suppliers pointing at each other.
Proactive by default
Monitoring, patching and restore tests run on a schedule. Most problems are closed before your staff notice them, which is the point of managed IT.
Fixed monthly cost, no lock-in
A clear scope and a predictable per-user price, month to month. We would rather earn the renewal than enforce a multi-year term.
Side by side
What changes when you switch.
A typical IT provider
With Sun IT Solutions
A different technician each time, starting from scratch
A named senior engineer who already knows your setup
Multi-year contracts signed before anything is proven
Month-to-month agreements with a scope you can read in one page
Advice that arrives with a quote already attached
A straight answer first, and a price only if work is genuinely needed
Backups confirmed by a green tick in a log
Restores tested on a schedule, with the evidence in your review
Security sold as an optional add-on line
MFA, endpoint protection and monitoring in every plan
“That is not covered” in the middle of an outage
One team answerable for the outcome, until it is closed
Invoices, and silence in between
A quarterly review of risks, gaps, costs and what happens next
Due diligence
Ten questions for your current provider.
Anyone in Ontario can call themselves a managed IT provider. There is no licence and no minimum standard. Ask these before you sign anything, whoever you end up choosing.
Ask us the same ten questions in writing- 01
Who answers when I call, and will it be the same person next time?
- 02
Are my Microsoft 365 and admin accounts in my business name?
- 03
What happens in the first hour of a ransomware attack, and is it written down?
- 04
When were my backups last restore-tested, and can I see the evidence?
- 05
How far behind are my patches, and where is the report that proves it?
- 06
Is MFA enforced on every email, cloud and admin account, including yours?
- 07
Do I get a plain English report each quarter with risks and costs?
- 08
Can you list every licence, domain and subscription I pay for today?
- 09
How quickly do leavers lose access to every system?
- 10
If I wanted to leave, what would handover look like in writing?
Who we work with
Founded to fix IT for the industries that cannot stop.
Sun IT Solutions started in 2009 with a clear mission: take the frustration out of IT for manufacturing, legal and insurance businesses. The same approach now covers a wider set of small and mid-sized organisations.
Manufacturing and industrial
ERP access, shop-floor systems and networks that cannot stop for a maintenance window.
Legal and professional services
Confidentiality, document management and records that stand up when someone else reviews them.
Healthcare and not-for-profit
Grant funders and regulators ask about security. We keep the answers ready and current.
Logistics and field services
Dispatch, mobile staff and site offices that need access from wherever the work happens.
Technology and electronics
Teams who know the difference between a stable network and a clever one.
Facilities and business services
Small offices that bill by the hour and cannot absorb a day of lost email.
In their words
Long relationships are the only proof that matters.
“They are quick to respond to any issues or questions we have and Lloyd always offers solutions so that the same problems don't arise again. Thank you to Lloyd and his team — we can focus on our business while they take care of our IT needs.”
Mike Mintsopoulos
President, Truck Equipment & Service Co. Ltd
“Sun IT Solutions has given us predictable monthly IT budget costs, eliminating surprises and downtime. They provided us with the right IT solution and a comprehensive business plan to meet all future needs.”
Kevin Stanley
President, Skyreach Window Cleaning Inc.
Straight answers
Questions SMB owners actually ask.
With a boutique team you deal with the engineers who run your environment, not a rotating service desk governed by tiers. At Sun IT Solutions that means senior people, direct access and decisions made by someone who knows your business. We have been doing this from Toronto since 2009.
Next step
Have a look at your setup before you commit.
A free assessment is a conversation plus a review of your network, Microsoft 365, backups and security. You get a written summary of what we found and what we would fix first, whether or not you work with us.