Terms of Service

These terms apply to your use of sunitsolutions.ca and to any services you order from Sun IT Solutions unless we have signed a separate master services agreement, statement of work or proposal with you. In that case the signed document governs the services it describes, and these terms fill in anything it does not address.

By using this website or accepting a quote from us, you confirm that you have authority to bind the business you represent to these terms.

We provide managed IT services, help desk support, cyber security, cloud and Microsoft 365 work, network projects, backup and recovery, and related consulting. Recurring services are described in a service schedule; one-off projects are described in a written quote or statement of work.

• Written scope. Work is delivered against the scope we send you. Anything outside that scope is quoted separately before it starts.

• Site information. We rely on the information you give us about your environment, user numbers, sites and software. Material changes may require a revised quote.

• Changes. Scope, priority or timing changes are agreed in writing before the affected work is rescheduled.

Fees are set out in your quote or service schedule and exclude applicable taxes. Recurring services are invoiced monthly in advance unless your agreement says otherwise; projects are invoiced on the milestones stated in the quote.

• Payment terms. Invoices are due on the terms shown on the invoice. Overdue amounts may attract interest at the rate stated in your agreement, and recurring services may be suspended after written notice while an account is in arrears.

• Third-party costs. Software licences, hardware, freight, Microsoft subscriptions and other pass-through costs are billed at the price we pay plus any handling described in your quote.

• Price changes. Recurring fees may be adjusted with at least thirty days' written notice, usually at renewal where supplier pricing has changed.

Most support problems we resolve are made faster by good information and timely decisions from your side. We ask that you:

• Nominate a contact. Name someone who can approve work, authorize access and speak for your business.

• Keep credentials current. Provide and maintain administrative access we need, and tell us promptly when staff with access leave.

• Follow our recommendations. Where we recommend a security or backup control and it is declined, the risk of that decision sits with your business.

• Use supported software. Keep licences valid and systems within vendor support so we can patch and secure them.

Support is delivered by phone, email, remote session and onsite visit as described in your service schedule. Response targets measure how quickly we begin work on a request, not how long a permanent fix takes, since some issues depend on suppliers or on decisions only you can make.

Our services often include products from Microsoft, hardware vendors, internet carriers and backup or security suppliers. Those products are governed by the supplier's own terms and availability. We are not responsible for a supplier's outage, price change, end-of-life decision or data-handling practice, although we will help you plan around it.

Microsoft 365, Azure and similar subscriptions are licensed to your business, not to Sun IT Solutions. You remain the licence holder and the owner of the tenant.

You agree not to use our website or services to break the law, to interfere with another party's systems, to store or distribute unlawful material, or to attempt to access data you are not entitled to see. We may suspend access where we reasonably believe our systems or another client are being put at risk, and we will tell you as soon as we can.

You own your data. We hold administrative access only so we can deliver the services you have asked for, and we restrict that access to the engineers who need it.

• Backups. Where backup is part of your service, your schedule states what is covered and how often restores are tested. Data held only on a device that is not backed up is not recoverable.

• Export on exit. On request at the end of an engagement we return or hand over administrative access and reasonable copies of documentation we produced for you.

• Retention. After handover we may keep limited records where we are required to, and otherwise delete client documentation on a schedule described in our privacy policy.

Each of us will keep the other's confidential information private and use it only to deliver the services. Our handling of personal information is described in the privacy policy, including how to request access, ask for a correction or make a complaint.

The content on this website, including text, layout and graphics, belongs to Sun IT Solutions and may not be copied for commercial use without permission. Scripts, templates, documentation and automation we create for you in the course of a project become yours once the related invoices are paid; our own internal tools and methods remain ours.

We deliver our services with the care and skill of a competent IT provider, but we cannot guarantee that a system will never fail or be attacked. To the extent the law allows, our total liability for a claim connected to the services is limited to the fees paid for the affected service in the twelve months before the claim, and neither party is liable for indirect or consequential loss such as lost profit or lost opportunity.

Nothing in these terms limits liability that cannot be limited by law, including under Ontario's consumer protection legislation where it applies.

Recurring services run month to month unless your service schedule states a term. Either party may end them with thirty days' written notice. We may end an engagement immediately where fees remain unpaid after notice, where we are asked to do something unlawful, or where continuing would put our staff or another client at risk.

Amounts already invoiced for work performed remain payable on termination, and handover of access and documentation depends on settling those invoices.

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. We may update these terms from time to time; the version published on this page applies to work ordered after the date shown above, and material changes affecting an active service are communicated to you in writing.

Questions about these terms, a quote or an active agreement can go to help@sunitsolutions.ca or 416-479-0505. Our offices are at 151 Front Street West, Suite 402, Toronto, and 220 Royal Crest Court, Suite 19, Markham, Ontario L3R 9Y2.