Windows, macOS and phones
Desktops, laptops, iOS and Android, wherever they are sitting that day.
Remote IT support · Toronto & across Canada
Most IT problems never need a site visit.
A secure remote session puts a senior engineer inside the machine in minutes, while the person keeps working. No waiting for someone to drive across the city, no travel time on the bill, and nothing left connected when the session ends.
Remote support for Toronto businesses and their staff at home, in branch offices and on the road — with onsite engineers within two hours when the fix needs hands.
- You start every remote session
- Most fixes done in minutes
- 24/7 monitoring, not just when you call
- Onsite within 2 hours if hands are needed
How a remote session works
- 01
You ask, and approve
Ring, email or log a ticket. Nothing happens until you approve a session.
- 02
You start it yourself
A secure session opens on your machine, and you watch everything we do.
- 03
You can end it any time
Close the session and access is gone — no standing connection left behind.
The honest answer
Can it be fixed remotely?
Pick the problem your team has right now. We will tell you how it usually gets fixed before you ring us, so nobody is surprised by a visit or a delay.
Fixed remotely
Locked out, MFA or password
Identity is verified, the account is reset and the person is back in — usually inside ten minutes, without touching the machine.
Tell us what is happeningWhat we reach into
A laptop is the start, not the whole job.
Remote support means everything behind the screen is reachable too — the server, the tenant, the firewall and the backups. That is what stops the same ticket recurring.
Microsoft 365 and Google Workspace
Mailboxes, Teams, SharePoint, permissions and licences, managed from our side.
Servers and cloud infrastructure
Physical and virtual servers, Azure and hosted workloads, and the backups behind them.
Network gear
Firewalls, switches, access points and the ISP relationship — config and monitoring remotely.
Business applications
Accounting, practice, ERP and line-of-business software and the vendors who own them.
Remote and travelling staff
Home internet, VPN, mobile devices and staff who work from a hotel or a client site.
24/7 remote monitoring
The best remote fix is the one nobody needed.
Our monitoring and management tools watch every device, server and backup you own, all day, every day. Most maintenance happens quietly after hours, so your staff find a machine that simply works rather than a pop-up asking them to restart.
Alerts are reviewed by an engineer, not emailed to you to work out at 11pm.
Patches applied off-peak
Windows, macOS and third-party updates run after hours, so nobody restarts a laptop mid-quote.
Disks and hardware watched
A drive filling up or a fan failing is flagged before it becomes somebody's lost morning.
Backups verified daily
We check that the backup ran and can actually be restored, not just that the job said success.
Security alerts triaged
Antivirus and endpoint alerts are reviewed by a person, not left for the client to notice.
Uptime checked, not assumed
Servers, firewalls and cloud services are polled around the clock, so we hear about outages early.
Everything reported monthly
What was patched, what failed, what is due for replacement, and what it will cost.
Hybrid and distributed teams
Where the person is stops mattering.
Half the workforce is somewhere other than the office on any given day. Remote support means a new starter in Ottawa, a salesperson in a hotel and the finance team in Markham all get the same engineer, the same response time and the same fix.
- Staff at home, in a branch office or on the road get the same number and the same engineers.
- No travel time on the bill, so the same support budget goes further each month.
- Remote onboarding of new starters anywhere in Canada, with the laptop ready before day one.
- Onsite engineers within two hours across Toronto and the GTA when the fix needs hands.
At home
Same number, same engineers, over their own connection.
Branch offices
One IT team and one standard across every site.
On the road
Laptops and phones supported from a hotel, a site or a client's office.
Access on your terms
Remote access you grant, and can take back.
The question worth asking any IT provider is not whether they can get into your systems, but what stops them getting into the wrong one. Here is exactly how our access works.
You approve every session
Nobody connects without you agreeing to it first. If the machine is off, it cannot be reached.
Multi-factor on our tools
Our remote access platform is protected with MFA, so a password alone never gets an engineer in.
Every session is logged
Who connected, to what, when, for how long and against which ticket — available to you on request.
Least privilege by default
Access is granted for the task at hand and removed afterwards, not handed out as a permanent admin account.
You can switch it off
Revoke access at any time, for one device or all of them. It is your infrastructure, not ours.
We never ask for a password by email, and we do not keep standing admin credentials on client systems.
Clients
What people say when we pick up.
Long-standing relationships across manufacturing, professional services, transport and healthcare — many measured in years, not months.
“Sun IT Solutions has given us predictable monthly IT budget costs, eliminating surprises and downtime. They provided us with the right IT solution and a comprehensive business plan to meet all future needs.”
Kevin Stanley
President, Skyreach Window Cleaning Inc.
“They are quick to respond to any issues or questions we have and Lloyd always offers solutions so that the same problems don't arise again. Thank you to Lloyd and his team — we can focus on our business while they take care of our IT needs.”
Mike Mintsopoulos
President, Truck Equipment & Service Co. Ltd
“Following our serious server crash the service they provided our business was the absolute best. A technician was onsite almost immediately and worked non-stop to get us back up and running, with almost no downtime.”
Amelia Folco
President, Jupiter Industries Inc.
“Sun IT Solutions convinced us to switch to a VoIP telephone system. It has been virtually trouble free and our telephone costs dropped by more than 80%. We have no hesitation whatsoever in recommending them.”
Richard Waite
President, Salix Systems Limited
Remote support FAQ
The questions people should ask.
Anything else, ring 416-479-0505 and ask an engineer directly.
Yes, when it is done properly. Sessions are started by the person who needs help, our remote access platform requires multi-factor authentication, every session is logged against a ticket, and access is limited to the task and removed afterwards. You can revoke our access at any time. We never ask for a password to be sent by email and we do not hold standing admin credentials on your systems.
Remote support handles the ticket. The rest keeps it from coming back
See the plansHelp desk supportPriorities, response targets and the ticketing behind every request.IT supportRemote, onsite and cloud support side by side, and what each covers.Managed IT servicesMonitoring, patching, security and support for one monthly cost.Network managementFor the problems remote tools can see but only a visit can fix.
See it for yourself
Watch a remote fix happen.
Bring us a live problem — a slow laptop, a mailbox that will not sync, a printer nobody can reach. We will fix it in a session with you watching, then tell you what monitoring would have caught it first.
Help desk hours Monday to Friday, 8:30am to 5:30pm Eastern, with 24/7 monitoring and urgent after-hours escalation.
Offices in downtown Toronto and Markham · remote support across Canada